ANZ customers were unable to access their funds using the bank’s smartphone apps because of “technical issues” on Wednesday morning.
On the iOS and Android ANZ goMoney apps, which have more than 1 million users, some customers received a message saying “service has been interrupted” when they attempted to submit their PIN. Others were told that, on their first login attempt, it was the “Incorrect passcode. Last try.”
The bank confirmed the outage via social media, where irate customers were venting their frustrations.
“Morning, we’re aware that some customers are currently experiencing issues with our goMoney app,” the bank wrote on its Facebook page. “Our tech team is looking into this and we’ll update as soon as we know more … Very sorry for any inconvenience.”
It gave no indication of when the app would be available again.
ANZ said earlier this month that its goMoney app has 1.1 million active users, and has handled $78 billion in transactions since it launched in August 2010.
The bank’s social media team was diligently responding to individual Facebook posts and tweets, and said customers could still access their funds via internet and mobile banking.
However, when one Facebook user had difficulties logging on via internet banking, ANZ suggested they use a browser other than Google Chrome.
The website Aussie Outages, which tracks social media reports, detected hundreds of reports this morning from about 5am.
It follows a recent outage at the Commonwealth Bank, when a system outage – including EFTPOS, telephone and internet banking, and apps such as Kaching – meant customers across the country could not access their funds.
Update 5pm: The bank has advised the apps are working again.
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